Returns Policy

Free Return and Exchange:

ADAHair.com specializes in hair extension production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

The Procedure of Return:

  • 1. The customer who isn't satisfied with our products, please contact us by email service@adahair.com within 7 days to make application of "return or exchange" after you receive the products. Overdue this service is not available..

  • 2. Please send pictures of the hair extensions to us to specify the problems of the goods.

  • 3. Please send the items back to the shipping address we gave you through email with a paper to specify your order number, buyer's name, buyer's email address and reason for return.

  • 4. Please email us with a tracking number if you have after you send the items back in order to ensure the safe transportation of the goods.

  • 5. We will contact you after we receive the returned package and check the condition of the goods. refund will be made within 3-5 business days.

  • 6. For Exchange cases, we will contact you to confirm the shipping address and the detaisl for the products you would like to exchange for. please remember to check your emails at that time.

  • 7. There won't be any re-stocking fee charged for exchange, but Clients need to afford the reshipping cost of the products. For refund cases the shipping fee and restocking fee will be deducted form your refund. But if it is our responsibility, you get full refund.

 

Return is not acceptble for the following cases:

  • 1. The return application is made over 7 days after the order is delivered

  • 2. The packaged is not sent to the shipping address we gave you or without our permission.

  • 3. The merchandise is used,lace of lable or not in the original packaging.Or the free gifts are missed.

  • 4. Your merchandise is custom made. (All the return promise is applied for the in stock hair extensions, not include any custom items.).

 

Free Cancelling:

We can cancel the order for you free of charge if you contact us in time after your purchase.

1.For instock orders, please contact us within 8 hours after your payment finished.
2.For custom orders, please contact us within 24hrs after your payment finished.
3.Overdue, you will be charged 15% restocking fee.
4.Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

All rights to interpret are reserved by ADAHair.com

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: service@adahair.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.